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This program asks us to examine our own roles in creating a unified, productive, and happy workplace.
A 4-minute stand-alone or companion piece to DOING OUR PART, this program reinforces the concepts of Compassion, Unity, Empathy, and Sharing, but is unique in that it asks us to examine our own roles in creating a unified, productive, and happy workplace. This program is a great jumping off point ...
In this age of corporate scandals and lack of accountability, management expert Dr. Jerry B. Harvey's parable about a family trip to Abilene offers a compelling lesson about reading the road signs and knowing when you're headed down the road to Abilene.
Jump in the car and hit the road to Abilene. What you'll find is a road littered with anger, frustration, blame and failure. It's a journey during which deeply held, logical values fall victim to group dynamics, a road that takes you to group consensus where there is none. In this age of ...
by Shirley Poertner and Karen Massetti Miller
Feedback is an important person-to-person communication skill. This applicable guide provides knowledge on how to assert goal-oriented, detailed feedback for improved reception, how to handle difficult feedback situations, and how to receive and accept good and bad feedback. How-to training ...
Shows staff what assertiveness behavior is and isn't, and how and when to be assertive.
Assertive behavior means saying what we want, need, feel think or believe in ways which are direct, honest and appropriate. But also respects the rights of those we are addressing - treating ourselves and those we work with as professional adults. It's the balance between passive and aggressive ...
If any workplace has a problem with lazy teammates, cranky customers, bossy bosses, or rigid co-workers, this video has the answers.
Tired of people whining and complaining? I thought so! Let's start with the bottom line first. If you have lazy teammates, cranky customers, bossy bosses or rigid co-workers, then Bad Apples is for you! Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase ...
Fourth Edition, by Susan Brock
After completing this book, you will have the critical skills to improve your spelling, punctuation, usage and style, while avoiding the pitfalls of business writing, and creating persuasive and more effective memos and letters. Ten key techniques for effective communication will help you grow ...
This video shows employees how to resolve conflicts themselves and improve relationships with co-workers.
How To Training Points How to understand both sides' points of view How to vent and neutralize emotions How to listen without being argumentative or judgmental A trainer's favorite since its release, this video uses believable, realistic role-plays to help workers embrace teamwork and solve ...
A Body Language Guide for Healthcare Professionals.
Imagine a situation where you can communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can! Day after day, your patients are communicating with you through body language - and you ...
This video shows how a poorly written memo creates mass confusion.
This video shows how a poorly written memo creates mass confusion. When four effective steps are followed, the rewrite produces the desired results.
Based on a real-life case studies.
Based on a real-life case study, this video is designed to help viewers solve gender-related communication problems by identifying the invisible rules men and women play by and by providing effective strategies for more successful communication between them in the workplace.
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