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Dealing with the Irate Customer teaches skills that help turn angry customers into satisfied customers.
The guidelines presented in this brand new training video will help you calm angry customers. Once you bring them around, they're more likely to work with you to find a resolution that solves their complaint yet is fair to your organization. This training video includes ...
Demonstrating Emotional Intelligence with Dan Goleman
Learn the subtle art of reading facial expressions and understand how our emotions are passed from one person to another almost like the common cold. Learn how "feel good" chemicals in the brain help you sync up with others and encourage rapport.A key (and very funny) film shows how emotions ...
Keep your employment decisions legal and unbiased with this employment law video.
Discover the necessary tools that make communication successful in your career, as well as in your relationships outside of work.
The in-depth self-study video, EFFECTIVE COMMUNICATION: IT'S YOUR RESPONSIBILITY, takes a look at the individual responsibility we all have in making communication in our careers, and in our relationships outside of work, successful. By introducing the four leading causes of ...
Animated session starter.
This excellent session starter is an animated video that illustrates, in rhyme, the importance of seeing the big picture. It shows how we each see things from our own point of view. It emphasizes the importance of communication between teams, team members and departments.
Most people don't understand that a certain amount of stress is necessary for optimal performance. Knowing the right amount for you is one of the five keys to taying highly motivated and engaged. Other strategies include learning how to control overly negative thinking (especially ...
Group training program on supervision.
It's been said that winning isn't everything; the will to prepare to win is everything. As a supervisor, you must lead employees to success and understand that their success is your success. This group training program include everything you need for an introduction to ...
Best-selling program, produced by ABC News.
Winner of the PEABODY Award. Eye of the Storm sends as powerful a message today as it did when filmed back in the 1960's. Through the eyes of elementary school children, the video depicts serious issues around prejudice and discrimination that adults face ...
With Jane Elliott
Jane Elliott, the internationally acclaimed diversity champion, conducts her 'blue-eyed/brown- eyed' exercise in Glasgow in 2003 with thirty-five volunteers from across the United Kingdom. Many of the blue-eyed participants were shocked at their own reactions to ...
With Jennifer James.
Jennifer James describes the forces that frame today's rapidly changing world. This program helps leaders, team members, and other viewers enhance their understanding of individual styles so that they and their co-workers can meet challenges. Includes sequence demonstrating ...
