Consultant, author, and speaker Cam Marston has worked with Fortune 500 companies and small businesses throughout the world to improve multigenerational relations and communications. Cam's programs and concepts are the result of more than twelve years' extensive research and study inside businesses of all sizes and sectors. In the course of his work, he has interviewed hundreds of representatives of the various generations.
Here's your chance to ask generational expert Cam Marston a question. Just click on the "Ask Cam" button below and send him your question. Then check back and see your question and answer posted. Let us know in your email if you do not want your identity posted.
| Question: With the Boomers remaining in the workplace, do you see the Millineums being the ones to take over management after the Boomers leave? The Xers would remain in the middle and left behind?
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Answer: Today's tough economy has hit the Boomers hard and many are now realizing that they'll need to push retirement back a ways in order to be able to get there at all. So the Boomers are likely to be around longer than all of us had expected. If that is the case they are unlikely to let go of their leadership roles any time soon. So we all need to prepare for the Boomers to remain the primary influencers for a while to come. Eventually, though, they'll be replaced. That is obvious. But by whom?
The Gen X'ers are of the age to be the ones to replace the Boomers. The problem is that the bias of Generation Xers in general is to lead from afar. They are not the same managers as the Boomers. The X'ers like to tell people what to do and send them off to do it. The Boomers, by contrast, are consensus builders. The like bringing the team together to discuss the goals and the process. The X'ers are not the same way. So the Boomers, like all people, will want to find someone who is similar to them to replace themselves in the workplace and the X'ers are not similar. The Millennials, however, are similar. The Millennials and the Boomers are more face time and group oriented and the Boomers will feel more comfortable finding a Millennial to replace them. For this reason the Boomers are likely to select the Millennials to take over in management. Their leadership styles are similar: consensus builders, group focused, facing the team.
There are, though, quite a few Gen X'ers out there who have come to understand that their success as managers is about getting the team to perform well. And these X'ers have given up their behavior as the isolated manager and become more group and team focused. They have proven to be superb managers thus far, but they have changed their behavior to make it happen.
A challenge becoming apparent in the workplace is the lack of desire by the Millennials to manage, though. They don't like the responsibilities of leadership and the additional work that is needed to lead and manage. Or they don't like being separate from their team - they liked being in the "gang" but now, as manager, they're no longer in the gang and in some cases are turning down or getting out of their management roles to be back with their peers and not any different from them.
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Question: I've listened to your descriptions but I don't feel like I fit into my own generation. Why?
Answer: There are a number of reasons for that. I think about 80% of a generation fits their profile. But 20% is still a big number. Here are some of the reasons:
- Born in a non-Western nation. For people who are born in a non-Western nation, culture is often more dominant than generation.
- Oldest children. Oldest children typically fit their parents' generation around work rather than their peers. They tend to show the work ethic of their parents.
- Farmer's children. They seldom fit the profile. They are more like Boomers. They typically work sooner than their peers and I don't just mean ?pick up your room.? So they know how to work.
- People who got out of the military. They typically have a sense of discipline that is different from those who were not in the military.
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Question: How many companies are giving Millennials the ultimate flexibility they want?
Answer: Very few. Most companies are still run by Boomers and it makes them a little nervous. The ones that are doing the best make the Millennials earn their flexibility. They say something like, "We're glad you're here but to get flexibility in the work environment, you've got to qualify for it. Here's a list of how you qualify that you must hit reliably, repeatedly over time and you're granted the flexibility. So you hit your goals, exceed your goals over a period a time, we're going to give you the flexible workplace you want, but we're going to limit it. Monday, Wednesday, Friday, you can work from home. However, if you fall behind in your goals, that flexibility option will be removed."
So flexibility is not a right. It's a reward for good work and must continue to be earned. Many companies are concerned about retention and flexibility is a big key to retention. My experience working with companies is productivity goes up once it is known you can earn flexibility and they work extra hard to keep it. |
Question: Has this kind of generational change happened before?
Answer: It has happened before. Go back to the Renaissance and we see it happening consistently since then. It is a pendulum movement away from a group orientation to individuality and it reaches a crescendo or a peak of individuality, an apex, and then it begins to make its way back. And I think we are beginning to see the early signs of the pendulum beginning to shift its direction and go back but it is too early to tell. It's a matter of hindsight, of looking back to say the pendulum began to change here. |
"The webinar this morning was fantastic! I really enjoyed learning about generational differences in the workplace. The presentation style was engaging. I'm also interested in learning more about communication strategies. I really appreciated Cam's information about Advocate vs. Mentors."
" It was absolutely great! Also, I responded right back on line after the presentation, all positive remarks. I really enjoyed his approach -- so crisp and new with great examples utilized through commercials, e.g., Pepsi, etc. Can't wait to use his videos in my upcoming trainings." |
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